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Privacy Policy

Last updated: October 2025

This Privacy Policy explains how With Managed (“we”, “us”, “our”) collects, uses, discloses, and protects personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By accessing or using our website(s), platform, or related services (collectively, the “Services”), you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

For the purposes of applicable data protection laws, With Managed is the data controller responsible for the processing of your personal data in connection with the Services.

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at:

2. Scope of This Policy

This policy applies to:

  • Visitors to our websites (withmanaged.com, marketplace.withmanaged.com, and related subdomains);
  • Individuals who use our platform to make or manage bookings;
  • Businesses and professionals who subscribe to or use the Managed platform; and
  • Any other individuals whose personal data is collected or processed through our Services

3. Information We Collect

We may collect and process the following categories of personal data:

Identity and Contact Data

Full name, email address, telephone number, postal address, date of birth, and login credentials.

Business Information

Business name, role or job title, professional qualifications, and related business details provided during registration or onboarding.

Financial and Transaction Data

Payment details (processed securely via third-party providers such as Stripe) and related billing or transaction history.

Technical and Usage Data

IP address, browser type, device identifiers, operating system, referral source, browsing activity, and interaction with our websites and platform.

This may include information collected through cookies and similar technologies.

Communication Data

Emails, messages, call recordings, notes, and correspondence sent through or stored within our Services (including communications via Twilio, email, or social integrations).

Marketing and Preference Data

Your communication preferences, subscription status, and engagement with our marketing campaigns.

Consultation and Client Information (for platform users)

Information entered by businesses into consultation forms, treatment records, or client management modules (which may include sensitive or health-related data).

In such cases, the business acts as the data controller, and With Managed acts as the data processor under the UK GDPR.

4. How We Collect Information

We collect information through:

  • Direct interactions (e.g. when you register, make a booking, or contact us);
  • Automated technologies (e.g. website analytics, cookies, or in-app activity tracking);
  • Third-party integrations (e.g. Stripe, Twilio, Meta, Google, AWS, and others that facilitate platform functionality).

5. Legal Bases for Processing

We rely on one or more of the following lawful bases for processing your personal data:

  • Performance of a Contract: Where processing is necessary to deliver our Services or fulfil our contractual obligations to you.
  • Legitimate Interests: Where processing is necessary for our legitimate business interests, provided those interests are not overridden by your rights.
  • Legal Obligation: Where we are required to comply with applicable laws or regulatory requirements.
  • Consent: Where you have given us explicit consent (e.g. for marketing or processing of special category data).

6. Use of Personal Data

We use personal data to:

  • Register and manage user accounts;
  • Provide and improve our Services;
  • Process transactions and send billing information;
  • Facilitate communications and manage bookings;
  • Provide customer support and technical assistance;
  • Send service-related or marketing communications (where permitted);
  • Detect and prevent fraud or abuse; and
  • Comply with legal, tax, or regulatory obligations.

7. Data Sharing and Disclosure

We may share personal data with:

  • Service providers and processors (e.g. Stripe for payments, Twilio for communications, AWS for hosting, Google for analytics and email, and Meta for marketing);
  • Professional advisers (e.g. auditors, legal or accounting professionals);
  • Regulators and authorities where required by law; and
  • Business transferees in connection with any merger, sale, or business restructuring.

All third parties are required to handle personal data in accordance with UK GDPR and are bound by appropriate confidentiality and data processing agreements.

8. International Data Transfers

Some of our third-party service providers may process data outside the UK.

Where transfers occur, we ensure appropriate safeguards are in place, such as UK International Data Transfer Agreements (IDTAs) or standard contractual clauses (SCCs) approved by the Information Commissioner’s Office (ICO).

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting obligations.

Retention periods vary depending on data type and purpose, but are reviewed periodically to ensure compliance with data minimisation principles.

10. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction.

These include encryption, access controls, secure hosting environments, and regular review of data security protocols.

11. Your Data Protection Rights

Under UK data protection law, you have the following rights:

  • Right of Access – to request a copy of your personal data;
  • Right to Rectification – to request correction of inaccurate or incomplete data;
  • Right to Erasure – to request deletion of personal data where lawful;
  • Right to Restrict Processing – to request suspension of processing;
  • Right to Data Portability – to obtain and reuse your data across different services;
  • Right to Object – to object to processing based on legitimate interests or for direct marketing;
  • Right to Withdraw Consent – where processing is based on consent.

To exercise any of these rights, please contact .

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core website functionality;
  • Analyse usage to improve performance; and
  • Deliver relevant marketing content.
  • You can manage your cookie preferences through your browser settings or by following the cookie banner on our websites.

Further information is available in our Cookie Policy

13. Children’s Data

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us to request its deletion.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. The updated version will be posted on our website with the “Last updated” date amended accordingly.

15. Contact

For all data protection enquiries, please contact: