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Answer from approved information
The receptionist uses the services, prices, opening hours and policies your business has reviewed.
Starter and Growth · Setup required
Give every caller a next step, even when you’re mid-treatment.
Give callers answers from your approved services, prices, hours and policies while the team is with clients. Capture callbacks, help verified callers book or change appointments through exact confirmation, and pass complex questions to the right colleague.
Available on Starter and Growth after phone setup. Number rental, calls and any agreed setup work cost extra. Your team handles clinical questions.
See AI Receptionist in 40 seconds.
No sound required
Follow a Cosmetic Clinic enquiry: Managed answers from approved service information, confirms a callback request and gives the team the context in Inbox.
Read the video summary
- 00:00
A next step while the team is busy
Sophie Clarke calls Cosmetic Clinic. Managed’s AI Receptionist answers the incoming call.
- 00:08
Answers from approved information
The approved service details show Dermal Filler (Lips 1ml) at £220. Treatment suitability and clinical advice stay with the practitioner.
- 00:17
Confirm the callback request
The receptionist reads back the callback details. Sophie confirms with keypad 1 before the request is saved.
- 00:29
Context ready in Inbox
A saved callback gives the team the caller, enquiry and next action. The appointment is confirmed separately through booking.
- 00:34
Plan the phone setup
AI Receptionist is available on Starter and Growth after phone setup. Number rental, calls and any agreed setup work cost extra.
Example call: a booking change with clear confirmation
Give the caller a clear appointment choice and a confirmed result. Identity checks and exact confirmation protect each change.
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Keep appointment details private
Protect appointment details with caller verification. The receptionist verifies identity before looking up a booking; a phone number alone isn’t enough.
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Offer an available option
Check the live diary, then repeat the exact date, time, service and team member for the caller to review.
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Confirm only after the caller agrees
After exact confirmation, save the change and send the appropriate confirmation. If it cannot safely proceed, capture the request and hand it to your team.
Take care of callers while your team is with clients.
Use the receptionist for routine enquiries and a clear handoff when a person needs to decide.
Answers from your information
Give callers answers from the services, prices, hours and policies your team approves.
Callbacks with context
Capture why someone called, what they need next and a callback request for your team.
Booking help with confirmation
Help verified callers book, move or cancel appointments. Confirm the exact details before a change is saved.
Escalates when it matters
Route clinical questions and complex requests to the appropriate team member with the call summary.
Your rules stay in control
Owners control activation, phone routing, the chosen voice and call recording settings. Provide the required caller notice.
Phone calls and messages, with clear roles
Keep calls and client conversations connected to the right team.
AI receptionist for phone calls
Answer approved business questions, capture confirmed callback requests and help verified callers with booking changes. Clinical questions go to your team.
Starter & Growth · phone setup and usage charges
Shared Inbox for your team’s messages
Keep connected conversations together so colleagues can read the context, take ownership and reply. Available channels depend on the providers you connect.
Starter & Growth · channel setup required
AI receptionist questions
Keep callers connected to the team
See how approved answers, confirmed callbacks and verified booking help give callers a clear next step.