Booking deposits
Set a clinic-wide deposit as a fixed amount or a percentage, then override it for individual services when you need to. Take the deposit when the client books.
Deposits at booking
In Managed: Configurable deposits
Deposits and no-show protection
Protect your diary without chasing clients
Know what’s paid before the client arrives. Set booking deposits, offer saved-card reservation and keep the remaining balance with the appointment. Choose a default deposit or a rule for each service.
Deposits and payment policy settings are on every plan, including Free, with checkout through the included Managed Website. Complete Stripe setup to accept payments. Managed and provider fees apply, with tax separate. The Managed fee is refunded when you refund a deposit. Reminders use message credits.
See booking deposits in 45 seconds.
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See configurable clinic and service deposits, online booking through the included Managed Website, secure checkout, payment confirmation, card reservation and cancellation notice settings.
Read the video summary
- 00:00
Set clinic and service deposit rules
Cosmetic Clinic sets a 10% deposit with a £50 minimum. For a £220 treatment, the higher amount is £50. A separate Facial consultation uses its own £60 fixed deposit.
- 00:09
Show the deposit during online booking
Sophie books Dermal Filler (Lips 1ml) through the included Managed Website. She reviews the £50 deposit and £170 balance before continuing to checkout.
- 00:18
Confirm the deposit and remaining balance
Secure checkout stays pending until payment is confirmed. The successful £50 deposit is then recorded against Sophie’s appointment, leaving £170 outstanding.
- 00:28
Reserve with card as an alternative policy
With card reservation enabled instead of a required deposit, the customer saves a card at checkout. Confirmation shows £0 charged, no funds held and the £220 appointment balance still unpaid.
- 00:37
Set cancellation notice and review the policy
The clinic chooses a two-day online cancellation notice period. The team reviews its policy and the payment record before deciding any charge or refund; cancellation and no-shows do not automatically collect a fee.
Know what has been paid before the client arrives
Keep the deposit, remaining balance and payment history alongside each booking.
Policy settings
Choose your cancellation, rescheduling and no-show policy settings, including an online cancellation cutoff. Use the same approved wording in confirmations.
Clear terms before the visit
In Managed: Cancellation and no-show settings
Reminders
Set the reminder day and send time for SMS, email or both so clients remember the appointment.
Fewer missed visits
In Managed: Automated reminders
How deposits work in Managed
Keep the booking deposit and remaining balance clear from the start. Choose deposit and policy settings, then keep clients informed with configured email and SMS reminders.
Example day
Set up
Payments are ready in Managed
Payments are built into Managed and powered by Stripe, so deposits and checkout stay with the appointment.
View step details
Who: You
Payments are built into Managed and powered by Stripe, so deposits and checkout stay with the appointment.
Deposits
Set your deposits
Choose a clinic-wide default as a fixed amount or a percentage. Override the default on individual services when you want a different deposit.
View step details
Who: You
Choose a clinic-wide default as a fixed amount or a percentage. Override the default on individual services when you want a different deposit.
Policy
Add your cancellation and no-show policy
Set cancellation, rescheduling and no-show policy settings, including the online cutoff your clinic wants clients to follow.
View step details
Who: You
Set cancellation, rescheduling and no-show policy settings, including the online cutoff your clinic wants clients to follow.
Booking
Client books and pays the deposit
Configure whether a deposit is required to confirm the online booking. Clients can also receive a payment link by SMS, email or QR code.
View step details
Who: Client
Configure whether a deposit is required to confirm the online booking. Clients can also receive a payment link by SMS, email or QR code.
Checkout
Take the remaining balance at checkout
The deposit is deducted from what the client owes and you take the remaining balance at checkout.
View step details
Who: You
The deposit is deducted from what the client owes and you take the remaining balance at checkout.
Available plans: Deposits, payments and no-show policy settings are on all plans, including Free. Payments are built into Managed and powered by Stripe. Managed fees and tax apply. Reminders use message credits.
Keep the deposit and remaining balance together
Take a deposit when the client books, then see what remains to pay alongside their appointment.
See what is still owed
A confirmed £50 deposit on a £220 appointment leaves £170 to collect at the visit. Review payment history before taking the balance.
Review changes against your policy
Keep cancellation decisions with your team. Request any eligible refund explicitly and follow its status in the payment history.
When a client cancels late or doesn't arrive
Follow the policy you set. Record any refund or credit with the payment history so your team can see what happened.
1
Reserved card and no-show fees
Keep a saved card ready for your policy on missed appointments and late cancellations. Your team decides whether to collect a fee.
2
Online changes within your cutoff
Clients can cancel or reschedule online up to the cutoff you set. Show the same policy wording in confirmations so expectations are clear before the visit.
Your governing terms, consumer obligations and professional requirements take precedence. Have the appropriate adviser review wording, fees and exceptions before using them.
Help clients keep their appointment
Combine deposits with reminders, a clear policy and a cancellation waitlist your clinic controls.
1
Reminders and confirmations
Set the reminder day and send time for SMS, email or both. Keep your cancellation and no-show policy wording in confirmations.
2
Rebooking and follow-up
Keep the next visit in the conversation with rebooking prompts and follow-up reminders. Send consultation forms ahead of the visit so clients can arrive prepared.
3
Cancellation waitlist
Give interested clients a route to your next opening. A suitable slot can be offered through the cancellation waitlist for the client to accept.
4
Further reading
Read practical guidance on reducing no-shows with scheduling and waitlists, and on writing a booking and cancellation policy that keeps clients returning.
Rebooking prompts and follow-up tools require Starter or Growth. Reminders follow saved settings and use message credits. Your team chooses waitlist offers; booking follows customer acceptance and availability checks.
Know the cost of taking deposits
See the payment fee alongside your monthly plan cost.
Free: 3%
On £5,000 of eligible payments a month, Managed fees are £150. Processor fees are extra.
£0 subscription
Starter: 2%
On £5,000 of eligible payments a month, Starter is £29 plus £100 in Managed fees (£129). Processor fees are extra.
£29/month
Growth: 1%
On £5,000 of eligible payments a month, Growth is £299 plus £50 in Managed fees (£349). Processor fees are extra.
£299/month
Managed charges a plan-based fee on eligible payments processed through Managed. Stripe fees and tax are separate.
For clinics and salons
Use deposits to protect high-value time while keeping treatment decisions with the practitioner.
Aesthetic clinics
Take a deposit for consultations and treatments, and keep the consultation form, notes and payment history on one client record. The practitioner still decides whether treatment goes ahead, and a deposit doesn't commit the clinic to treating.
Clinics
Aesthetic practitioners
Set a different deposit for each treatment, with cancellation cutoffs and no-show protection on your terms.
Practitioners
Salons and studios
Protect long or high-value appointments and see balances at checkout.
Salons
Moving from another system?
Keep existing deposits and balances accounted for as you move. Importing a booking doesn’t transfer its payment. Data migration from any provider is free on every plan, and setup help is free with next-day turnaround.
Compare your current booking software
See focused comparisons for the tools, costs and records that matter when you move.
Switching
Switch from Faces Consent
Export checklist and free migration from Faces Consent to Managed.
Faces
Payments and checkout
Keep every deposit, refund and balance with the appointment.
Payments
Questions about deposits and no-shows
Keep bookings and payments together
Start free with Managed. Set deposits, policy settings and reminders, then take the remaining balance at checkout.