Email and SMS
Choose email, SMS or both for booking confirmations and appointment reminders.
Use the channels that suit your clients
In Managed: Email and SMS reminder settings
REMINDERS · FREE
Reminders that help clients remember their visit
Send appointment confirmations and reminders by email, SMS or both. Choose when messages go out and keep your booking details close at hand.
Appointment reminders are available on every plan. Free includes 100 SMS and 100 emails each month; Starter includes 250 SMS and 2,500 emails; Growth includes 1,000 SMS and 25,000 emails. Extra usage is charged separately.
See appointment reminders in 40 seconds.
No sound required
Choose email and SMS reminder settings, see the planned appointment schedule and preview the messages, with the monthly allowance in view.
Read the video summary
- 00:00
Choose the channels and timing
Cosmetic Clinic enables email and SMS reminders. Each channel has its own day and business-local send time.
- 00:09
Plan around the appointment
Sophie Clarke’s appointment is on Thursday at 14:30. The email is planned for the day before at 09:00 and SMS for the same day at 09:00. Processing and delivery can vary.
- 00:19
Preview the email and SMS
Preview the appointment messages and visit details before using the reminder settings. A preview does not send a message.
- 00:29
Keep the setup and allowance in view
Saved reminder settings apply to eligible appointments. Free includes 100 SMS and 100 emails each month; extra usage is charged separately.
Keep clients informed before the appointment
Keep appointment details close at hand with timely email and SMS reminders.
Reminder timing
Set the reminder day and send time for your business. Check the schedule as your booking policies change.
Set a schedule your team can manage
In Managed: Reminder timing settings
Monthly message allowance
Use the included monthly credits first, then check your workspace balance and top-up price if you need more.
See how much messaging is available
In Managed: Monthly message allowance
Booking details together
Keep confirmations and reminders connected to the appointment so clients can refer back to the visit details.
Make appointment information easier to find
In Managed: Booking-linked messages
Choose the channel, timing and message
1
Choose a channel
Select email, SMS or both for your booking confirmations and reminders.
2
Set the send time
Choose when reminders go out and review the schedule alongside your cancellation and rescheduling preferences.
3
Check message use
Review your included SMS and email balances. Top up if needed, then keep an eye on usage as bookings come in.
Explore the appointment behind each reminder
Open a booking, view the client record and explore the details around the visit. Use the interactive diary below to see how the appointment stays connected.
Solo diary, client records and forms are included on Free. Team scheduling and Shared Inbox require Starter or Growth; Inbox also needs connected providers.
Explore the booking diaryBooking diary
Cosmetic Clinic · Starter & GrowthTeam scheduling on Starter or Growth. Free includes a solo diary.
22–23 October 2026
UpcomingSophie’s appointment
45 minutes with Dr Priya Patel. Review the client record and appointment questionnaire before the visit.
Interactive preview. Changes stay in this preview.
Know your monthly message allowance
Free
100 SMS and 100 emails each month.
£0 subscription
Starter
250 SMS and 2,500 emails each month.
Starter
Growth
1,000 SMS and 25,000 emails each month.
Growth
Included allowances refresh on the first day of each month at midnight in your business time zone. Unused included credits expire at the next refresh; purchased credits remain until used. Extra usage and top-ups are billed separately.
Questions about appointment reminders
Let tomorrow’s clients know what to expect
Set up appointment reminders with your booking diary and message allowance.