Call routing
Choose where incoming calls go and agree how the team handles overflow or missed calls.
Make the next step clear
In Managed: Owner-configured call routing
Business phone
A professional business number, wherever you work
Make and take business calls in Managed on supported mobile and desktop devices. Keep your business number separate from your personal number, with call activity alongside your client conversations.
£9.99 line rental per month includes 100 minutes. Add minute bundles or pay per minute. AI Receptionist is a separate feature on Starter and Growth.
See Managed business phone in 60 seconds.
No sound required
Move to a professional business number, answer calls on supported mobile and desktop devices, review call history and recordings, and add AI Receptionist conversation context when enabled.
Read the video summary
- 00:00
A professional business number
The number changes from a personal mobile example to a dedicated Cosmetic Clinic business number, keeping work calls separate.
- 00:08
Connected across devices
Use the business number in Managed on supported mobile and desktop devices, with connected services, microphone permissions and an internet connection.
- 00:15
Answer and speak with the client
Emma answers Sophie Clarke’s incoming call. The screen progresses through connection, conversation, hangup and call completion.
- 00:27
Keep a clear call history
Recognised callers appear by name alongside their numbers, incoming or outgoing direction, call status, time and duration. Missed calls stay visible for follow-up.
- 00:35
Review available call recordings
Where recording is enabled with the required caller notice, authorised staff can replay available recordings after processing and keep the client’s details close.
- 00:42
Add AI conversation and saved context
In a separate AI Receptionist call, Amelia asks about the clinic’s approved Thursday opening hours. The call’s reason and context are available for the team to review.
- 00:50
Line rental and extra calling
£9.99 line rental per month includes 100 minutes. Add a minute bundle or pay per minute for additional calling. AI Receptionist is a separate Starter or Growth feature.
Keep call handling connected to your team
Keep each call’s number, activity and next step close to the client conversation.
Call activity
Find incoming, outgoing and missed call activity with the client conversations your authorised team follows up.
Keep context available
In Managed: Connected Inbox workflows
Call recordings
Find the detail you need in processed call recordings alongside the client context.
Review call details later
In Managed: Recording settings, provider setup and processing required
AI receptionist
Answer approved business questions, capture confirmed callbacks and help verified callers with booking requests.
Offer callers a useful next step
In Managed: Starter & Growth · separate phone setup and usage
See how it works->
Add AI Receptionist when you need it
Give callers approved answers, a confirmed callback or verified booking help while the team is busy.
Answer approved questions
Share business information such as services and opening hours that your team has approved.
Capture a callback
Confirm the caller’s contact details and reason so staff can follow up.
Help verified callers
Help callers create, reschedule or cancel an appointment.
AI Receptionist needs Starter or Growth, owner activation and connected call routing. Booking changes require verified identity, exact confirmation and a successful save. Practitioners handle clinical questions; callbacks are requests for staff follow-up.
Business phone line rental: £9.99 per month
One professional business line with 100 minutes included each month. Choose extra minute bundles or pay per minute for additional calling.
100 minutes included
£9.99 monthly line rental includes 100 call minutes for your business line.
Extra minutes when you need them
Add a minute bundle or pay per minute for additional calls. Review the available options and rates before purchasing.
Mobile and desktop calling
Use the business line in Managed on supported mobile and desktop devices. Set your team’s access and call routing before activation.
AI Receptionist is separate
Choose Starter or Growth to add AI Receptionist. It needs a connected business number, owner activation and call routing; confirm any separate setup and usage costs before enabling it.
Recordings need enabled recording, the required caller notice, authorised access and completed processing.
Questions about business phone tools
Give callers a professional first hello
See how a business number connects calls, client context and the team across supported mobile and desktop devices.