Connected conversations
Read connected email, SMS, chat and call activity together. Find earlier messages, calls and callback details before you reply.
Find the conversation in one place
In Managed: Shared inbox
Connected conversations in one team inbox
Bring connected email, SMS, chat and calls into your team Inbox. Check the client and appointment while replying, then make it clear who handles the next message.
Shared Inbox requires Starter or Growth. Connected providers and message or phone usage may incur separate charges.
Shared Inbox
Cosmetic Clinic · Starter & GrowthAppointment time · Thursday 22 October
Sophie Clarke · Client
Hello, can you confirm my appointment time on Thursday 22 October? I have 14:30 in my diary.
Dr Priya Patel · Team
Hi Sophie, I’ll see you at 14:30 on Thursday 22 October at Cosmetic Clinic. We’ve scheduled 45 minutes for Dermal Filler (Lips 1ml).
Client context
Thu 22 October 2026, 14:30 · Dermal Filler (Lips 1ml)
Questionnaire received · requests email reminders
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Give every reply the right context
See conversations, client context and the next colleague’s action together.
Client details while replying
Open the relevant client and appointment alongside the conversation. Team permissions control which details each colleague can access.
Answer with the right information
In Managed: Client and booking records
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Conversation ownership
Assign the conversation to the colleague handling the next reply. Keep relevant notes ready so another person can take over.
Keep the next reply clear
In Managed: Assigned conversations
Conversation activity
Review channel activity and response history. See which conversations need attention and where your team needs help.
See where your team needs attention
In Managed: Inbox activity
Connect, reply and hand over
1
Connect your accounts
Connect your email, SMS, chat and phone services. Set team permissions so the right colleagues can read and reply.
2
Reply with the details ready
Read the conversation and check the relevant client or booking details. Find earlier messages before answering the question.
3
Assign the next reply
Choose who handles the next reply. Leave the conversation and relevant notes ready for that colleague.
Start using your team inbox
Create your Free workspace
Start with your booking diary, client records, consultation forms and hosted booking website. Choose and confirm a paid plan in the app when you need more.
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Connect the channels you use
Add the shared Inbox with Starter or Growth. Access depends on your team permissions and connected services. Message and phone charges may apply.
Starter & Growth
Questions about your team inbox
Give your team one place to answer clients
Bring connected channels and client context into one place for the team to reply.