1
Check the file
Confirm that the export from Timely includes the records and dates you want to bring across.
Switch from Timely
Plan your move from Timely to Managed
Check your current account’s export options and terms before you cancel. Managed can import supported records free on every plan; what moves depends on the files and information your current system provides. Review a sample, check upcoming appointments and choose your switch date with your team.
Migration is free on every plan. Setup help is free with next-day turnaround. What can be imported depends on your export; payments and balances do not transfer with an appointment.
Example workspaceBookings, client records & forms
Tuesday’s diary
2 appointmentsAlex Example
Cut & finish · with Jamie
Consultation form completedRobin Example
Consultation · with Taylor
Alex Example
Client record
- Next appointment
- Tuesday, 10:30 · Cut & finish
- Preferences
- Prefers morning appointments.
Alex’s consultation form
Consultation form
Completed
Saved with Alex’s client record.
Read the answers before the appointment. Your practitioner reviews them and makes the treatment decision.
Explore the diary, client record and form. These client details are invented.
Why Timely users consider Managed
Compare your current setup with the work your team needs to do. Start with the detailed comparison, then check your own plan, costs and export.
Compare your workflow
Compare consultation workflows and the details your salon uses through a working day.
Compare the full cost
Review the booking, team and follow-up tools in your current plan.
Check what can move
Check export access, upcoming bookings and any balances before choosing a date.
Free on every plan
Free migration on every plan
Send the export files your current provider makes available. The Managed team imports supported records for you to review. Photos and attachments can be included when they are present in the export.
- 1
Start a free workspace
- 2
Request an export from your current provider
- 3
Send the files to Managed
- 4
Review a sample import
- 5
Agree when new bookings move
Export formats and available fields vary. A booking import does not transfer payment transactions, deposits or account balances.
Timely account export guide
Reviewed 18 October 2026. Timely’s guide says to request an account export through its Help Centre form; it lists clients, appointments, services, client notes, products and product purchases and says requests can take up to 48 hours.
1
Request the export
Submit a help form through the Timely Help Centre and state when you need the export. Allow up to 48 hours.
2
Check the supported data
Timely lists clients (including reward points), appointments, services, client notes, products and product purchases. Ask support about any other records you need.
3
Download the files
Use the email from Timely’s customer data sharing site, verify with the emailed code, then select the files and download them from the menu. Keep your account active until you have checked them.
Check the import before you move
A sample gives your team a chance to check the details that matter before setting a switch date.
2
Review a sample
Check names, contact details, appointment dates, services, assigned staff and any files included in the import.
3
Resolve differences
Identify missing fields, duplicates and details your team will need to enter or check manually.
Plan your first week on Managed
Start once you have the export and agree a switch date with your team. Timing depends on your provider’s export and your business.
1
Day 1 · Request your export
Check timely’s current export options and download the records you need.
2
Day 2 · Review an import sample
Check names, services, dates, duplicates and any files included in the import.
3
Day 3 · Prepare your team
Set services, reminders and forms, check upcoming bookings and tell clients when to use your Managed booking link.
Choose a go-live date only after the records and financial arrangements have been reviewed.
Choose a clear switch date
Agree a changeover with your team so clients know where to book and staff have one diary to follow.
Review upcoming appointments
Check times, services, assigned team members and reminders in the weeks around your planned move.
Account for payments
Make a separate plan for deposits, prepaid balances, memberships, gift cards and refunds held in your current system.
Tell your team and clients
Confirm when new bookings should start going through Managed and update the links your clients use.
Questions about moving from Timely
Ready to move from Timely?
Bring your export questions, upcoming appointment list and preferred switch date. The Managed team can help you plan the next steps.