Booking deposits
Set a clinic-wide deposit as a fixed amount or a percentage, then override it for individual services when you need to. Take the deposit when the client books.
Deposits at booking
In Managed: Configurable deposits
Deposits and no-show protection
Protect your diary without chasing clients
Managed lets you take deposits when clients book, with a different deposit for each service if you choose. Clients can book with a saved card for no-show protection, and you set your own cancellation cutoffs. When a slot frees up, offer it to clients on your waitlist. If you refund a deposit, the Managed fee is refunded.
Deposits, payments and no-show policy settings are on all plans, including Free. Payments are built into Managed and powered by Stripe. Managed fees and tax apply. Reminders use message credits.
Know what has been paid before the client arrives
Payments are seamless and built into Managed, powered by Stripe. Managed charges 3%, 2% or 1% of eligible payments depending on your plan. Your governing terms, consumer obligations and professional requirements take precedence. Have the appropriate adviser review wording, fees and exceptions before using them.
Policy settings
Choose your cancellation, rescheduling and no-show policy settings, including an online cancellation cutoff. Use the same approved wording in confirmations.
Clear terms before the visit
In Managed: Cancellation and no-show settings
Reminders
Set the reminder day and send time for SMS, email or both so clients remember the appointment.
Fewer missed visits
In Managed: Automated reminders
How deposits work in Managed
A booking deposit is part of the price a client pays when they book, so a missed appointment doesn't leave your diary with nothing. In Managed you can set booking deposits, choose your cancellation, rescheduling and no-show policy settings, and send automatic SMS and email reminders on every plan, including Free. Payments are seamless and built into Managed, powered by Stripe. Managed charges 3%, 2% or 1% of eligible payments depending on your plan.
Example day
Set up
Payments are ready in Managed
Payments are built into Managed and powered by Stripe, so deposits and checkout stay with the appointment.
View step details
Who: You
Payments are built into Managed and powered by Stripe, so deposits and checkout stay with the appointment.
Deposits
Set your deposits
Choose a clinic-wide default as a fixed amount or a percentage. Override the default on individual services when you want a different deposit.
View step details
Who: You
Choose a clinic-wide default as a fixed amount or a percentage. Override the default on individual services when you want a different deposit.
Policy
Add your cancellation and no-show policy
Set cancellation, rescheduling and no-show policy settings, including the online cutoff your clinic wants clients to follow.
View step details
Who: You
Set cancellation, rescheduling and no-show policy settings, including the online cutoff your clinic wants clients to follow.
Booking
Client books and pays the deposit
Configure whether a deposit is required to confirm the online booking. Clients can also receive a payment link by SMS, email or QR code.
View step details
Who: Client
Configure whether a deposit is required to confirm the online booking. Clients can also receive a payment link by SMS, email or QR code.
Checkout
Take the remaining balance at checkout
The deposit is deducted from what the client owes and you take the remaining balance at checkout.
View step details
Who: You
The deposit is deducted from what the client owes and you take the remaining balance at checkout.
Available plans: Deposits, payments and no-show policy settings are on all plans, including Free. Payments are built into Managed and powered by Stripe. Managed fees and tax apply. Reminders use message credits.
When a client cancels late or doesn't arrive
Follow the policy you set. Record any refund or credit with the payment history so your team can see what happened.
1
Reserved card and no-show fees
Ask clients to save a card when they book. If an appointment is missed or cancelled late, you choose whether to charge the no-show fee in your policy. Nothing is charged unless you decide to charge it.
2
Online changes within your cutoff
Clients can cancel or reschedule online up to the cutoff you set. Show the same policy wording in confirmations so expectations are clear before the visit.
Your governing terms, consumer obligations and professional requirements take precedence. Have the appropriate adviser review wording, fees and exceptions before using them.
Prevent no-shows before they happen
Combine deposits with reminders, a clear policy and a cancellation waitlist your clinic controls.
1
Reminders and confirmations
Set the reminder day and send time for SMS, email or both. Keep your cancellation and no-show policy wording in confirmations.
2
Rebooking and follow-up
Rebooking prompts and follow-up reminders are available on Starter and Growth. Send consultation forms before the visit so clients arrive prepared.
3
Cancellation waitlist
Clients can join a cancellation waitlist. When a time frees up, your clinic offers that slot to someone on the list. Managed does not automatically notify or book people when a slot opens.
4
Further reading
Read practical guidance on reducing no-shows with scheduling and waitlists, and on writing a booking and cancellation policy that keeps clients returning.
Know the cost of taking deposits
Managed charges a plan-based fee on eligible payments processed through Managed. Payments are powered by Stripe. Tax is separate.
Free: 3%
On £5,000 of eligible payments a month, Managed fees are £150. Processor fees are extra.
£0 subscription
Starter: 2%
On £5,000 of eligible payments a month, Starter is £29 plus £100 in Managed fees (£129). Processor fees are extra.
£29/month
Growth: 1%
On £5,000 of eligible payments a month, Growth is £299 plus £50 in Managed fees (£349). Processor fees are extra.
£299/month
For clinics and salons
Use deposits to protect high-value time while keeping treatment decisions with the practitioner.
Aesthetics clinics
Take a deposit for consultations and treatments, and keep the consultation form, notes and payment history on one client record. The practitioner still decides whether treatment goes ahead, and a deposit doesn't commit the clinic to treating. Check your deposit and refund terms suit consultation-first treatments with your adviser.
Clinics
Salons and studios
Protect long or high-value appointments and see balances at checkout.
Salons
Moving from another system?
Deposits and balances need their own checks; importing a booking does not transfer its payment. Account for deposits and balances before choosing a switch date. Data migration from any provider is free on every plan, and setup help is free with next-day turnaround.
Compare your current booking software
See focused comparisons for the tools, costs and records that matter when you move.
Switching
Switch from Faces Consent
Export checklist and free migration from Faces Consent to Managed.
Faces
Payments and checkout
Keep every deposit, refund and balance with the appointment.
Payments
Questions about deposits and no-shows
Keep bookings and payments together
Start free with Managed. Set deposits, policy settings and reminders, then take the remaining balance at checkout.