Website chat
Receive a question while the visitor looks at your services. Help them understand the options and choose a useful next step.
Help when clients have a question
In Managed: Live chat messages
Chat while they’re ready to book
Answer questions while clients browse your website. Keep earlier messages and enquiry details ready, so a colleague can continue the conversation and help them book.
Website live chat is available with Starter and Growth. Create a Free workspace, then choose your paid plan in the app.
Keep the conversation moving
Website live chat is included with Starter and Growth. Team conversations have their own Team chat workspace.
Shared conversation history
Read the earlier client messages before replying. Help the next colleague pick up the enquiry with the discussion ready.
Continue the client conversation
In Managed: Shared Inbox conversation history
Enquiry details
Keep the question, service interest and chat together with the lead or client record. Pick up the enquiry with the details ready.
Continue with the client details ready
In Managed: Chat and enquiry records
Booking help
Check availability while helping the client choose a service and appointment. Keep the conversation available when a colleague takes over.
Give the client a clear next step
In Managed: Chat and booking tools
From a first question to a useful reply
1
Receive a website question
Let a visitor start a chat on your website. Read their question and check the service they are interested in.
2
Reply as a team
Read the earlier messages before replying. Discuss the request with your team or involve the colleague best placed to help.
3
Plan the next step
Keep the chat with the enquiry or client record. Check availability when the client is ready to choose an appointment.
Start using website live chat
Create your Free workspace
Start with your booking diary, client records, consultation forms and hosted booking website. Choose and confirm a paid plan in the app when you need more.
£0 subscription
Add website chat on a paid plan
Choose Starter or Growth for website live chat. Keep visitor conversations in Shared Inbox, ready for the colleague handling the reply.
Starter & Growth
Questions about website live chat
Help your next website visitor find an answer
Start free with Managed and add website live chat with Starter or Growth.