Conversation context
Prepare a draft with the relevant client conversation in view.
Conversation context
In Managed: Part of your Managed workspace
Managed AI · Starter & Growth
Use the AI inbox assistant to prepare a reply using your business information and the conversation context. Your team reviews and edits the draft before sending.
AI inbox assistance requires Starter or Growth. Team members still control replies and need the right access to the conversation.
AI inbox assistance requires Starter or Growth. Team members still control replies and need the right access to the conversation.
Prepare a draft with the relevant client conversation in view.
Conversation context
In Managed: Part of your Managed workspace
Use information your business has approved for responses.
Business information
In Managed: Part of your Managed workspace
Edit the wording before a team member sends it.
Draft for review
In Managed: Part of your Managed workspace
Your team decides what to say and when to send it.
Human control
In Managed: Part of your Managed workspace
Keep the details and next step clear for the people responsible.
Start from a draft and check that it answers the client’s question.
Use approved business information as the basis for a response.
Let a team member handle a question that needs personal judgement.
AI inbox assistance requires Starter or Growth. Team members still control replies and need the right access to the conversation.