Email and SMS
Choose email, SMS or both for booking confirmations and appointment reminders.
Use the channels that suit your clients
In Managed: Email and SMS reminder settings
REMINDERS · FREE
Reminders that help clients remember their visit
Send appointment confirmations and reminders by email, SMS or both. Choose when messages go out and keep your booking details close at hand.
Appointment reminders are available on every plan. Free includes 100 SMS and 100 emails each month; Starter includes 250 SMS and 2,500 emails; Growth includes 1,000 SMS and 25,000 emails. Extra usage is charged separately.
Booking diary
Example · Booking diarySolo diary on Free. Team scheduling is on Starter or Growth.
Tuesday 20 October
Day viewAlex’s appointment
45 minutes with Jamie. The consultation answers are ready to read.
Fictional client details. Explore the example; nothing is sent or saved.
Keep clients informed before the appointment
Message allowances refresh monthly. Unused included credits expire at the next refresh; purchased credits remain available until used.
Reminder timing
Set the reminder day and send time for your business. Check the schedule as your booking policies change.
Set a schedule your team can manage
In Managed: Reminder timing settings
Monthly message allowance
Use the included monthly credits first, then check your workspace balance and top-up price if you need more.
See how much messaging is available
In Managed: Monthly message allowance
Booking details together
Keep confirmations and reminders connected to the appointment so clients can refer back to the visit details.
Make appointment information easier to find
In Managed: Booking-linked messages
Choose the channel, timing and message
1
Choose a channel
Select email, SMS or both for your booking confirmations and reminders.
2
Set the send time
Choose when reminders go out and review the schedule alongside your cancellation and rescheduling preferences.
3
Check message use
Review your included SMS and email balances. Top up if needed, then keep an eye on usage as bookings come in.
Know your monthly message allowance
Free
100 SMS and 100 emails each month.
£0 subscription
Starter
250 SMS and 2,500 emails each month.
Starter
Growth
1,000 SMS and 25,000 emails each month.
Growth
Included allowances refresh on the first day of each month at midnight in your business time zone. Extra message usage and top-ups are billed separately.
Questions about appointment reminders
Let tomorrow’s clients know what to expect
Set up appointment reminders with your booking diary and message allowance.