Plan a request
Choose when to ask a client for feedback after a visit.
Plan a request
In Managed: Part of your Managed workspace
Reviews · Starter & Growth
Make it easier to ask clients for feedback
Manage review requests, moderate what appears on your website and keep replies with your client and marketing workflows.
Review tools require Starter or Growth. SMS and email sending use communication credits. Clients decide whether to leave a review.
Manage review requests and responses in one place
Review tools require Starter or Growth. SMS and email sending use communication credits. Clients decide whether to leave a review.
Use your preferred channel
Prepare a message for the channels connected to your workspace.
Use your preferred channel
In Managed: Part of your Managed workspace
Keep the team informed
Make sure colleagues know when a review request has been sent and who should handle a reply.
Keep the team informed
In Managed: Part of your Managed workspace
Moderate website reviews
Choose which reviews and testimonials are published on your website.
Moderate website reviews
In Managed: Starter & Growth
Reply in one place
Keep review responses with the wider client communication workflow.
Reply in one place
In Managed: Starter & Growth
Review ratings and activity
See review and rating information alongside the client history available to your team.
Review ratings and activity
In Managed: Starter & Growth
Put the workflow into practice
Keep the details and next step clear for the people responsible.
1
After a visit
Prepare a simple request for feedback when it suits your service and client.
2
Keep replies in view
Make sure a response reaches the team member who can follow up.
3
Review the workflow
Adjust timing and wording based on your team’s experience.
Questions about review requests
See how it fits your business
Review tools require Starter or Growth. SMS and email sending use communication credits. Clients decide whether to leave a review.